Refund policy

Returns & Refunds

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received—unused, in its original packaging, and with proof of purchase.

To initiate a return, please contact us at support@coldplungeshowerheads.com Our support team will guide you through the next steps, including return authorization and instructions.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

For any questions related to returns, please contact support@coldplungeshowerheads.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@coldplungeshowerheads.com, if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

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Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a new order for the replacement item.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact support@coldplungeshowerheads.com